FAQ

Here are some of the most common questions people ask



OEM vs non-OEM Inks



GENERAL

A:

A RIP is a raster image processor.
Hardware RIPs are built in to a printer’s on–board system where all image processing is performed at the printer or are dedicated “boxes” external to the printer that perform the RIP function.
Software RIPs are installed on a normal computer workstation that connects to the printer through a dedicated cable or a network.



TULIP Inks



ONYX

A:

Open the ONYX RIP and go to the configure printer option. In the configure window select the device tab and configure the port. After entering the correct IP address of your printer, ensure that the port is selected as 9100.



TROUBLE SHOOTING

A:

a) Clean & lubricate the carriage path with the oil supplied.
b) Clean the encoder scale.
c) Check the carriage belt condition.
d) Check the belt tensioner assembly and the pulleys.
e) Check the scan axis motor.

A:

No, never try to open the ink reservoirs while the printer is in production. Fill the ink when the printer is in idle mode. Opening the ink reservoirs during printing makes the air pressure drop and interrupts printing.

A:

Select the “Replace cartridge” option in the printer menu. The TULIP decoder chip will automatically reset the ink level counter.  There is no need to remove the cartridge. Just confirm it as “expired cartridge”.

A:

The error is related to a problem in the ISS PCA.
Check that the cables of the TULIP decoder chip are properly connected:
Connector from J1 goes to the print Mech PCA and J2 is connected to the removed cable from the print Mech PCA coming from the ISS PCA. Refer to the TULIP Z6100 CIDS kit installation guide to identify the connectors and boards named in this paragraph.
If the problem persists, the decoder chip may be faulty and needs to be replaced.

A:

Turn OFF the printer by pressing the Power button.
Turn it ON by simultaneously pressing the Power button, Cancel button and the Up direction button until a beep sound comes from the printer. After the start-up sequence, a diagnostics menu appears on the display of the machine.
Press the Down button to locate the EEROM Reset option. By pressing that the machine starts resetting the EEROM. Follow the instructions on the display to complete the procedure. Upon completion the printer automatically turns off. Power ON the printer and select the default language settings. A message appears on the display saying “Print head replacement incomplete restart it”.
The next step is selecting the “Replace print head” command in the printer menu. Once the carriage moves from the home position and waits in the print head replacement area, remove any one of the print heads and re-install it in the same position. Close the covers and wait for the initialization process.

A:

Cause: Pressurization problem in the ink delivery system.
a) Check the ink reservoirs are tightly closed and the air tubes are properly connected.
b) Plug and properly seat the CIDS kit cartridges one by one.
c) Replace any faulty cartridges.
d) Reset the EEROM if required.

A:

Cause: Generic Firmware error.
Switch OFF power from the back of the printer and disconnect the power cord. Reconnect the power cord and power ON the printer.
Try resetting the EEROM.
If the problem persists upgrade the firmware.

A:

Cause: Pressurization problem.
Switch OFF power from the back of the printer and disconnect the power cord. Reconnect the power cord and power ON the printer.
If the printer is equipped with Tulip CIDS kit, do the following:
a) Remove the left side cover and check the air distribution T connector.
b) Check the ink bottle caps. Due to the pressurization air leakage can occur from the ink bottles.
c) Check the CIDS kit cartridge membrane.
Try resetting the EEROM.

A:

Uninstall the HP easy printer care, the color center and HP printer utility from the PC where ONYX has been installed.
Disable the Best fit function in the Onyx RIP
Turn off the Nesting algorithm in the printer menu.
Ensure that a gigabit Ethernet connection is used between the PC and the printer to provide sufficient network throughput.
To ensure that the traffic between the RIP and the printer is not disrupted by your other network traffic, please use a gigabit network switch (not a hub).



HP DesignJet 5500 printer with TULIP CIDS kit

A:

a) Clean & lubricate the carriage path with the oil supplied.
b) Clean the encoder scale.
c) Check the carriage belt condition.
d) Check the belt tensioner assembly and the pulleys.
e) Check the scan axis motor.

A:

No, never try to open the ink reservoirs while the printer is in production. Fill the ink when the printer is in idle mode. Opening the ink reservoirs during printing makes the air pressure drop and interrupts printing.



HP DesignJet Z6100 printer with TULIP CIDS kit

A:

Select the “Replace cartridge” option in the printer menu. The TULIP decoder chip will automatically reset the ink level counter.  There is no need to remove the cartridge. Just confirm it as “expired cartridge”.

A:

The error is related to a problem in the ISS PCA.
Check that the cables of the TULIP decoder chip are properly connected:
Connector from J1 goes to the print Mech PCA and J2 is connected to the removed cable from the print Mech PCA coming from the ISS PCA. Refer to the TULIP Z6100 CIDS kit installation guide to identify the connectors and boards named in this paragraph.
If the problem persists, the decoder chip may be faulty and needs to be replaced.

A:

Turn OFF the printer by pressing the Power button.
Turn it ON by simultaneously pressing the Power button, Cancel button and the Up direction button until a beep sound comes from the printer. After the start-up sequence, a diagnostics menu appears on the display of the machine.
Press the Down button to locate the EEROM Reset option. By pressing that the machine starts resetting the EEROM. Follow the instructions on the display to complete the procedure. Upon completion the printer automatically turns off. Power ON the printer and select the default language settings. A message appears on the display saying “Print head replacement incomplete restart it”.
The next step is selecting the “Replace print head” command in the printer menu. Once the carriage moves from the home position and waits in the print head replacement area, remove any one of the print heads and re-install it in the same position. Close the covers and wait for the initialization process.

A:

Cause: Pressurization problem in the ink delivery system.
a) Check the ink reservoirs are tightly closed and the air tubes are properly connected.
b) Plug and properly seat the CIDS kit cartridges one by one.
c) Replace any faulty cartridges.
d) Reset the EEROM if required.

A:

Cause: Generic Firmware error.
Switch OFF power from the back of the printer and disconnect the power cord. Reconnect the power cord and power ON the printer.
Try resetting the EEROM.
If the problem persists upgrade the firmware.

A:

Cause: Pressurization problem.
Switch OFF power from the back of the printer and disconnect the power cord. Reconnect the power cord and power ON the printer.
If the printer is equipped with Tulip CIDS kit, do the following:
a) Remove the left side cover and check the air distribution T connector.
b) Check the ink bottle caps. Due to the pressurization air leakage can occur from the ink bottles.
c) Check the CIDS kit cartridge membrane.
Try resetting the EEROM.

A:

Uninstall the HP easy printer care, the color center and HP printer utility from the PC where ONYX has been installed.
Disable the Best fit function in the Onyx RIP
Turn off the Nesting algorithm in the printer menu.
Ensure that a gigabit Ethernet connection is used between the PC and the printer to provide sufficient network throughput.
To ensure that the traffic between the RIP and the printer is not disrupted by your other network traffic, please use a gigabit network switch (not a hub).